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Service Terms

Refund & Cancellation Policy

Clear and transparent milestone-based engagement

1. Scope of Work & Engagement

Meesu Info Solution undertakes custom software engineering, website development, mobile application programming, enterprise ERP setups, and digital marketing services under clearly outlined milestone objectives defined in our technical scope agreements.

All development and design engagements commence strictly after total analysis and mutual approval of the Project Scope of Work (SOW). This ensures that both our technical team and the client maintain aligned expectations, thereby eliminating misunderstandings or disputes.

2. Milestone-Based Payments & Refund Terms

Due to the customized nature of software and digital engineering where skilled manpower, development hours, and server resources are committed from day one:

  • Payments made for custom design, prototype architecture, and software development milestones are non-refundable once work on that phase has commenced.
  • If a project is paused, rescheduled, or cancelled by the client, all advance payments made for active or completed milestones are retained by Meesu Info Solution to cover resource allocation.
  • Any work completed beyond the initial deposit shall be billed proportionally to the client before deliverables or repositories are transferred.

3. Payment Disputes & Chargebacks

We believe in direct and professional communication. If you have questions regarding an invoice or milestone deliverable, please contact our management team directly before filing a chargeback or payment gateway dispute.

Initiating an unnotified payment chargeback without prior resolution attempts constitutes a breach of contract and results in immediate suspension of associated code repositories, cloud hosting, and support services.

4. Exceptional Circumstances for Refund

Refund requests are reviewed by our senior technical board only under the following extreme conditions:

  • Development operations on the commissioned milestone have not yet commenced in any form.
  • The contracted technical deliverables have encountered an irremediable architectural fault solely attributable to our team that cannot be rectified within 30 business days.
  • The client has complied fully with all contractual payment and cooperation terms without default.

5. Contact for Billing & Inquiries

If you have any questions or require clarification regarding our refund policies or a specific project agreement, please contact us:

  • Email: info@meesuinfo.com
  • Phone: +91 96086 59439
  • Office Address: 1st Floor Above Glass House Near Sisodia Palace, Boring Rd, behind Narayana Tutorials, Patna, Bihar 800013